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Refund Policy

Last Updated: September 23, 2026

Digital Product Notice

The Auto Transport Claim Evidence Pack is a digital product delivered as an instant download. Due to the nature of digital products, refunds are available only under the specific circumstances described below.

Refundable Circumstances

We provide refunds in the following situations only:

  • Non-Delivery: You completed checkout and payment but did not receive the download link or access to the Evidence Pack.
  • Corrupt or Incomplete ZIP File: The downloaded ZIP file is missing required PDFs, contains unreadable files, or cannot be extracted.

Not Refundable

We do NOT offer refunds based on:

  • Satisfaction with the product ("didn't help my claim")
  • Claim outcome (approval, denial, settlement amount, carrier decisions)
  • Dissatisfaction with claim results or carrier responses
  • Changes in your situation after purchase
  • Buyer's remorse or change of mind
  • Misunderstanding of product scope or contents
  • "I thought it would be more comprehensive" or similar expectations

How to Request a Refund

If you qualify under one of the refundable circumstances above, contact us at:

Email: support@verofin.co

Include in your refund request:

  • Your name
  • Purchase date
  • Email used for purchase (or Stripe transaction ID if available)
  • Specific issue (non-delivery or corrupt ZIP details with error messages if applicable)

Refund Processing

Refunds for qualifying issues are processed within 3-5 business days of approval. The refund will be credited to the original payment method used for purchase.

Please allow your bank or credit card company additional time to post the refund to your account.

Technical Support

If you experience technical problems downloading or accessing the Evidence Pack:

  1. Contact us immediately at support@verofin.co
  2. We will work to resolve the issue within 24-48 hours
  3. If we cannot resolve the issue and you cannot access the product, we will provide a full refund

Important: Claim Outcomes Are Not Refundable

Critical Notice:

Our Evidence Pack provides templates and organizational tools only. We do not guarantee any specific outcome for your auto transport damage claim. Claim outcomes, carrier decisions, approval or denial of claims, and settlement amounts are NEVER refundable reasons.

Chargebacks

If you dispute a charge with your credit card company or payment provider without first contacting us, we reserve the right to dispute the chargeback and provide evidence that the product was delivered successfully.

Please contact us directly first to resolve any issues. Most problems can be solved quickly through direct communication.

Contact Information

POWERFUL INSIGHT VENTURES LLC (Verofin DBA)
Email: support@verofin.co
Website: auto.verofin.co